Category Archives: SDP

I’ve spent my fair share of time working in IT operations and IT operations still think in terms of infrastructure – servers, routers, load balancers, etc.  Monitoring infrastructure is relatively simple.  Is it working?  Or not? Some monitoring products will … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment

I have just read an article about the devastating tornadoes in the USA. The article came from the website of AWARE , an independent forum that brings together thought leaders and practitioners in the public safety and emergency management fields. … Continue reading

Posted in BTM, Business Transaction Monitoring, SDP, Service Delivery Monitoring | Leave a comment

Here’s 5 of our favorite tips we’ve gathered over the years to assist you in getting the most from your Business Transaction Monitoring solution: Start out by identifying your key transactions and Services.  Be selective.  Too much noise in terms … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, General, SDP, Service Delivery Monitoring, Service Experience | Tagged , , | Leave a comment

I was reading the this entry from the very good blog of Correlsense and liked the analogy of transaction monitoring and shopping.  It’s not an analogy I’d heard before now.  My own personal favorite analogy is a Restaurant – I … Continue reading

Posted in BTM, Business Activity Monitoring, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment

I’ve seen on a number of occasions where alerts are placed on a dashboard, assigned a trouble ticket, and/or emailed to all members within the IT operations department.  Inevitably, and predictably, chaos reigns.  The easy alerts are quickly dealt with, … Continue reading

Posted in BTM, Business Service Management, Business Transaction Monitoring, Customer Experience, SDP, Service Delivery Monitoring, Service Experience | Leave a comment

I have yet to meet with a customer who hasn’t asked within the first couple of minutes to explain the difference between Vantify and their usual Enterprise Monitoring solutions. Here’s a simple method.  Simply figure out which of the following … Continue reading

Posted in ACD, Availability Capability Delivery, BTM, Business Service Management, Business Transaction Monitoring, SDP, Service Delivery Monitoring | Tagged , , | Leave a comment