Why?

• Reduce costs and lost revenues caused by interuptions to key transactions and services
• Instantly detect performance degradations
• Reduces the number of incidents by between 20% and 80%.
• Instantly react, before customers are impacted
• Reduce resolution times by up to 90 %
• Assurance of Service Delivery Performance
• Increase overall customer satisfaction

Where?

• Industry examples: Finance, Telco, Manufacturing, Retail, Healthcare
• Application examples: Cloud & Shared Services, End-User Experience, App. Performance Mgt., CMDB/CMS, IT Service Management (ITIL)
• Use-Case examples: SLA Performance Monitoring for internal, external and outsourced service delivery, Sales Order Processing (POS), Customer & Service Provisioning, User Self-care via SMS, ATM, Web, IVR & Call Center

• Reduces the number of incidents by between 20% and 80%
• Reduces the time taken for detection, root cause analysis, and reaction by up to 90%
• Real-time and automatic detection of performance degradations
• Real-time insight into operational performance from Customer Experience, Business Transaction and Technology viewpoints
• Visual "drill-down" provides unique insight into the dependencies between Customer Experience / Business Transaction performance and underlying technology
• Total Insight of each Transaction, each Step
• Continuous capture capability of all events
• Rapid root-cause analysis
• Automatic reporting tool complements real-time dashboards and alerts
• In-depth powerful analysis supporting prediction and capacity planning
• Simple and rapid integration model independent of technology and vendor for monitored elements