The Business Case
Despite substantial investments in monitoring solutions, enterprises commonly fail to detect many incidents until reported by Customers – too late! An IDC report in 2007 estimated the proportion of Customer reported incidents to be as high as 40%.
Business Centric Monitoring Focus
The failure to detect incidents internally is due to traditional monitoring solutions being highly ‘technology-centric’ and focusing on individual elements or technology domains. This leads to a fragmented operational view and an incomplete and unreliable measure of overall Business Activity or Service performance and incidents. Vantify eliminates this gap.
Combining Technology and Business Centric Monitoring to Minimize Customer Incidents. Vantify Experience Centre Whitepaper
Early warning problem prevention
WestGlobal Vantify monitors software responsiveness at each step in every transaction, assuring the effective delivery of key services and instantly identifying the root cause of anomalous behaviour. Vantify provides you with real-time visibility and analysis, enabling instant detection of degradations in advance of expensive interruptions and outages.
- Reduce outages to key transactions and services
- Reduce costs and lost revenues due to service interruptions
- Instantly detect performance degradations
- Instantly react, before customers are impacted
- Reduce time for root cause analysis and overall resolution times
- Total Insight of each Transaction, each Step
- Increase overall customer satisfaction
Read our blog post "High Tech Fortune Telling".
Vantify is scalable, robust and easy to deploy. Our customers love our vision, our flexibility, our speed of response and how easy we are to work with. In one single customer installation, we can monitor all of the following:
- 15 business Services
- Billions of Service requests
- 5 different types of Middleware
- All monitored by Vantify in a single customer installation
Proven solution to industry leading customers
Vantify is proven with major enterprises to improve Customer Experience, reduce incident count and contribute to continuous and significant performance optimization in complex multi-vendor technology environments. We have the experience and tools needed to work with organisations of all sizes and industries.
Use-Case Examples – Typical business activities that can be addressed by Vantify include:
- SLA performance Monitoring for internal, external and out-sourced service delivery
- Sales order process including point-of-sale and partners
- Customer & service provisioning
- User self-care via SMS, ATM, WEB, IVR & Call Centre
- Fized and mobile number porting requests
See our Case Studies:
Resolving long-standing problems in complex Point-of-Sale activations processes.
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